Privacy Policy

Information you give us

When you use our contact form, consultation popup or review form, or when you call, text or email us, we collect the information you choose to share, such as:

• Name, phone number and email address
• Company name (optional)
• The service you are interested in and your message or project details
• Files or images you send us, such as an AI-generated logo
• For reviews: your rating, review text and your permission to publish it

Form submissions also record the date, time and the page you submitted from, plus basic technical details such as your browser type and IP address, to help us respond and prevent spam.

How we use it

• To respond to your inquiry and provide the services you request
• To send quotes, concepts, invoices and final files
• To publish reviews you have permitted us to publish (we never publish your email address)
• To keep the Website secure and filter spam

We do not sell your personal information.

Where it is stored and who processes it

Form submissions are stored in our website database and sent to our team by email through our email delivery provider (currently Google’s Gmail service, configured through the WP Mail SMTP plugin). Our website is hosted by a third-party hosting provider. These providers process data on our behalf to operate the Website.

Cookies, session storage and similar technologies

• Session storage: we use your browser’s session storage to remember that the consultation popup has already been shown during your visit, so it does not open again. This is cleared when you close the browser tab.
• Language preference: if you choose Español, a cookie named googtrans stores your choice and Google Translate loads to translate the page. Google processes page content and may set its own cookies when translation is used.
• Fonts: our fonts are loaded from Google Fonts, which receives your IP address when the page loads.
• Site activity: our lead-management plugin records how visitors interact with pages (for example, scrolling, button clicks and the referring page) on our own server so we can understand which content is helpful.
• Performance caching: our caching plugin may set technical cookies needed for the site to work efficiently.

Server logs

Like most websites, our host automatically records technical information such as IP address, browser, pages requested and time of request in server logs for security and troubleshooting.

How long we keep information

We keep inquiry and project information for as long as needed to provide services, maintain business records and resolve disputes, then delete or anonymize it when it is no longer needed.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to remove a published review, by contacting us using the details below. You can also clear cookies and session storage in your browser at any time.

Children

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy as our practices or tools change. The date at the top shows the latest version. See also our Terms of Use.

This page describes our general practices and is provided for information. It should be reviewed by a qualified attorney and may be updated. Questions? Call (504) 302-0126 or email info@logoinhours.com.